Frequently asked questions
We are delighted to serve you. If you have any questions or feedback, please reach out to us at any time at email@example.com and we will be happy to help you!
Ordering & payment
What are the accepted methods of payment?
We accept all major credit credits such as Visa, MasterCard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, Shop Pay and Seus Lighting issued gift cards. AfterPay and Sezzle are both available, so you have the option to shop now and pay later.
It is safe to provide my credit card and personal information online?
It is absolutely safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.
Can I place the order over the phone?
Yes, of course! Our telephone support team can help you with ordering over the phone. Opening hours are Monday through Friday, 9 am to 5 pm. We recommend that you contact us by e-mail, as our phone line is usually busy.
Can I cancel or change my order?
If you need to make any changes to your order, please email firstname.lastname@example.org within 12 hours of making your purchase with the subject line of this email must-read 'CHANGE OF ORDER' and our team will get back to you shortly. Please note that if you wish to cancel your order after it has already been processed, a cancellation fee might apply.
Do you have a price match guarantee?
Seus Lighting does not offer price matching against any 3rd party vendor.
Shipping & delivery
How long is your processing time?
We process orders between Monday and Friday. All orders will be processed within 2-7 business days after the date that the order was placed and shipped out in the next 1-3 business days. Please note we do not deliver to PO Boxes. Please reach out to us if you don't receive a shipping confirmation within 10 business days after placing your order.
How long is your shipping time?
You can expect your package to arrive in 5-20 business days depending on the shipping method, product(s), and your location. For more details regarding the shipping time, please refer to our Shipping Policy.
Express Shipping: 5-13 Business Days
Standard Shipping: 10-20 Business Days.
Can I get my order faster?
Yes, you can! Please select priority processing and express shipping to get your order(s) processed and shipped faster! Additional costs will apply.
Returns & exchanges
What is your return policy?
We have a 1-month return policy, which means you have 30 days after you receive your item to request a return.
To be eligible for a return, your item must be in the condition it was received. The product must be unused and contain all items in the original packaging. All products must be returned in the original packaging. You will also need a receipt or proof of purchase.
Items returned within 30 days will be eligible for a refund to the original payment method. After 30 days returns are not accepted. Shipping costs for returns are the responsibility of the buyer.
Can I exchange an item?
We do not accept exchanges unless damaged/broken, if there is damage to the fixtures, please contact us within 15 days and we will help replace the damaged parts or fixture on a case by case basis. The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted. Note that return shipping costs will not be covered.
Can I return a customized fixture?
Unfortunately, we cannot accept returns on customized orders as they are tailor made to the customer’s specific needs/preferences. If you are not satisfied with your order, please reach out to us via email and we will try our best to help!
Where can I find dimensions and specifications?
All dimensions and specification information are listed on each product page under the drop-down menu. If you have any questions, please contact our team via email, phone, live chat or contact us here.
How do I customize my order?
Please email us at email@example.com and inquire about your customization request. Our customer service team can let you know if customization is possible and any costs associated with customization (if any). Once confirmed, you can place the order and send us an email with the order ID to confirm the final customization request. Things we can usually customize include the color of the fixture, hanging lengths, size/number of lights, light color, dimmable options and more.
Can I purchase additional warranty on the fixture?
No! Each luminaire comes with its own warranty (1-2 years).
Can I purchase parts or replacement bulbs from you?
Yes, you can! We offer spare parts or bulbs to our customers. Just contact us via e-mail.
Our customer care team is here to enhance your shopping experience!
Email us: firstname.lastname@example.org
We respond to all emails within 24-48 hrs.
Chat with us: using our Live Chat
Available Monday to Friday 9 am - 8 pm EST.
Call us: +1-213-948-2001
Available Monday to Friday 9 am - 8 pm EST.
Visit our Contact Us page
We respond to all inquires within 24-48 hrs.